Frequently asked questions about x·quic

x·quic gives management companies one financial control layer across every hotel they operate. It audits six sources of revenue leakage at every property (OTA commissions, OTA virtual cards, CLC® crew lodging billing, no-show and late-cancel fees, credit card chargebacks, and travel agent commissions), recovers what was lost, and reports it in a single portfolio dashboard.

Instead of chasing recovery hotel by hotel with spreadsheets and point tools, the group sees margin protection at the portfolio level, with every dollar verified against the source records.

Yes. x·quic is built to run the same audit across 1 to 1,000+ properties from one dashboard. You can view a portfolio roll-up or drill into property-by-property detail, and track recovery by product, channel, and period.

Enterprise and management group plans include unlimited properties and flags, a dedicated success manager, and custom reporting with API access.

Yes. When you take over operations you inherit every reservation (past, current, and future) plus whatever the prior operator mis-collected. x·quic recovers it for you from day one, which is why many groups now add x·quic to the onboarding checklist for every property they bring into the portfolio.

Yes. x·quic works with every major brand and with independents: independent, soft-brand, or flagged, select service or full service. That gives management groups one standardized control layer across a fragmented portfolio, even when properties run different property management systems.

See which systems x·quic works with.

Very little. Properties grant read-only access once, and setup takes minutes. There is no new software for your team and no workflow to change at the front desk. Once you are live, the only ongoing task is adding or removing a property; x·quic runs in the background and keeps auditing and recovering every month.

Yes. The x·quic dashboard has role-based access, so GMs, controllers, asset managers, and ownership each see the views, roll-ups, and metrics that matter to them. Reporting is fully customizable, and each recovery comes with a full audit trail in your own numbers.

Yes. x·quic also runs inside other hospitality platforms as a white-label and wholesale recovery engine. Enterprise plans include white-label and wholesale options with custom reporting and API access. Contact the team to discuss a partnership.

x·quic is the Hospitality Profit System: a financial control layer that sits above the systems a hotel already runs, verifies every dollar against the source, and recovers revenue that leaks between them. It was founded in King of Prussia, Pennsylvania by hotel owners who built it for their own portfolios first.

Today x·quic has a team of 100+ worldwide, is an AAHOA Platinum Industry Partner, has managed more than $1B in hotel reservations, and protects properties in 12+ countries.

Profit leakage is revenue a hotel legitimately earned but never collected, or paid out in error. It happens because reservation data, payment data, and invoice data live in systems that were never built to reconcile with each other.

Hotels typically lose 3–12% of revenue this way, depending on the property. On a hotel doing $4 million a year, that is $120,000 to $480,000 of money that was already the hotel’s. Read more in Where hotels lose 3–12% of revenue.

Revenue management works to bring more money in. Profit protection makes sure the money a hotel already earned actually reaches its bank account. Your PMS tracks what happens at the property and your extranets track reservations, but neither reconciles what leaks between them. x·quic does that reconciliation continuously and recovers the difference, alongside the systems you already use.

Usually not in a way you can verify. Brand and in-house programs tend to cover one or two leaks with no report to prove what was recovered. x·quic covers all six leak sources in one system and shows every recovery in your own numbers with a full audit trail. See the full comparison on Why x·quic.

x·quic runs six 360° products:

• OTA Commission 360°: every OTA invoice matched to contracted terms, with commissions billed on cancelled, no-show, and fraudulent stays clawed back.
• Virtual Card 360°: every OTA virtual card reconciled to its booking and charged in full before it expires.
• CLC® Secure 360°: CLC® and crew lodging audited line by line.
• No-Show / Cancel Fee 360°: eligible fees captured instead of written off at the desk.
• Credit Card Chargeback 360°: disputes answered automatically with the evidence to win.
• Travel Agent 360°: agent commissions tracked all the way through to payment.

x·quic audits every reservation 72 hours after check-out and matches each OTA commission line to the actual folio and your contracted terms. Commissions charged on cancelled or shortened stays, no-shows, fraudulent bookings, or at the wrong rate are flagged with documentation and clawed back. See how OTA commission overbilling happens.

OTAs pay for prepaid bookings with single-use virtual cards. Those cards leak when they are never charged, charged the wrong amount, charged after the activation window, or left to expire. x·quic reconciles every virtual card against the reservation and authorization, recovering undercharges, duplicates, and missed charges. See virtual card audits.

CLC® Secure 360° audits crew and government lodging billing (including CLC® / Corpay) line by line against the way the contract actually pays. It catches rate-tier errors, missed credits, and mis-billed incidentals, which matter most at properties with steady crew volume. See CLC lodging billing errors.

For chargebacks, x·quic builds and submits a complete evidence packet automatically and on time, so winnable disputes actually get won. For no-shows and late cancellations, x·quic monitors eligible fees 24/7 so they are collected against your own policy instead of waived at the desk.

Every plan starts with a free 1-year profit audit. x·quic reconciles a full year of your own data across all six leak sources and shows exactly what was lost and what is recoverable, in your own numbers, before you commit to anything. There is no cost, no commitment, and nothing to install. Start your free audit.

Three steps:

1. Grant access. Connect your systems with read-only access. Setup takes minutes.
2. Initial 360° audit. x·quic reconciles a full year across all six leak sources and shows the recovery in your own numbers.
3. Continuous auditing. Every month after, x·quic keeps auditing and recovering so the leak never reopens.

x·quic works with the major property management systems, including Opera and Opera Cloud, OnQ, Choice Advantage, HotelKey, Cloudbeds, SynXis Property Hub, StayNTouch, SkyTouch, Infor, Jonas Chorum, Maestro, INNsight, Visual Matrix, WebRezPro, RoomKey, RoomMaster, AutoClerk, FOSSE, and Anand Systems. If your PMS is not listed, x·quic can still connect.

On the channel side it works with Booking.com, Expedia, Priceline / Agoda, Trip.com, Hopper, and Despegar, plus merchant accounts and CLC® / Corpay.

There are two ways to pay, plus enterprise packaging:

• Basic (% of savings): no monthly fee. You pay a share of what x·quic recovers on virtual cards and OTA commissions. Nothing recovered, nothing owed.
• Subscription: one flat monthly fee that covers all six products, with virtual card and OTA commission recovery at 0% of savings, so you keep 100% of what is recovered.
• Enterprise & management groups: custom packaging built around your scale and structure.

Exact pricing depends on your volume. See pricing.

No. x·quic has no setup fees and no long-term lock-in, and you can cancel anytime. Every plan starts with the free 1-year audit, so you see the number before you choose a plan.

Everything in the Subscription plan, plus unlimited properties and flags, a dedicated success manager, custom reporting and API access, and white-label or wholesale options for platforms that want x·quic inside their own product. Request a quote.

x·quic is enterprise-grade by default: read-only access, role-based permissions, encryption in transit, and audit-ready exports. It asks only for the minimum access needed to run the audit, and every recovery is documented with a full audit trail.

Everything appears in the x·quic dashboard at app.xquic.com, from portfolio roll-ups down to individual transactions. Groups also receive a monthly recovery summary by email showing what was recovered and protected across the portfolio.

Every group gets a dedicated account manager, around the clock. No tickets and no answering machine: a real person when you want one, and self-service when you don’t. Enterprise plans add a dedicated success manager.

A few examples from real audits on real hotels’ own data:

• Hotel Nikko San Francisco reclaimed $115,876 and 300+ hours.
• The Watergate Hotel recovered over $100k, including commissions on fraudulent bookings.
• Hotel Californian recovered $73,412 in 11 months.
• Hyatt Place Nashville Airport recovered $19,755 across two leak surfaces.

See all customer stories.