Hotel Nikko San Francisco reclaimed $115,876 and 300+ hours
Over 20 months, a major San Francisco property recovered six figures in leaked revenue, and got back the equivalent of nearly two months of staff time it had been spending on manual reconciliation.
Reconciliation is expensive twice
Manual booking reconciliation costs a hotel twice. First in the revenue that slips through when a variance goes unnoticed. Second in the hours a revenue team burns cross-checking extranet reports against the PMS and the bank, time that produces no bookings and no guest experience.
At a property the size of Hotel Nikko San Francisco, both costs scale fast.
What changed
x·quic automated the reconciliation and surfaced every finding in a secure dashboard, so the team could see what had been recovered and what was still in flight, without building the report themselves.
The result: $115,876 and 300+ hours over 20 months
Across 20 months, Hotel Nikko San Francisco reclaimed $115,876 and conserved in excess of 300 hours of labor. The dashboard turned reconciliation from a recurring manual project into a monitored, visible line the team could act on.
“I love the openness and transparency from the xquic team. The collaboration has been great and I would highly recommend them to anyone looking to audit their bookings.”
Ryan Kurasaki-Maru · Director of Revenue Management, Hotel Nikko San Francisco
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Every recovery in our customer stories started with the same free 1-year Profit Audit on the hotel’s own data. No cost, no commitment, nothing to install.
