Onboarding

From first call to first recovery.

Setup takes minutes, there is nothing to install and nothing changes at the front desk. Here is exactly what happens, who does what, and what you see along the way.

Trust & security
The process

Five steps, one of them yours

Your team grants access. x·quic does the rest.

  1. 1

    Start the free audit

    Request your Free 1-Year Profit Audit or book a call. We confirm your properties, systems and channels, and name your onboarding contact.

    You: a short call
  2. 2

    Grant read-only access

    Your onboarding contact sends step-by-step instructions for each system: PMS, OTA extranets, merchant accounts and, for crew hotels, Corpay (CLC®). You create a dedicated x·quic login in each. Setup takes minutes, with no new software and no workflow change.

    You: a few minutes per system
  3. 3

    The 1-year audit

    x·quic reconciles a full year of your own data across all six leak sources, including any prior operator’s period on a takeover, and shows what was lost and what is recoverable in your own numbers.

    x·quic
  4. 4

    Review the findings together

    Your x·quic contact walks you through the results by product and by property: commissions overbilled, virtual cards left uncharged, CLC® stays not paid, disputes worth fighting, fees never retried.

    You and x·quic: one review meeting
  5. 5

    Recovery and continuous auditing

    x·quic works the recoveries and keeps auditing every month so the leak never reopens. Results live in your dashboard, and groups get a monthly recovery summary by email.

    x·quic, ongoing
Who does what

Clear ownership from day one

Productx·quicYour team
OTA Commission 360°Checks every OTA commission line against the stay and your contract, and claws back what was overbilledNothing ongoing
Virtual Card 360°Matches every prepaid OTA reservation to a card charge before the card expiresNothing ongoing
CLC® Secure 360°Live API connection to Corpay and your PMS; follows every CLC® stay to payment, fully hands-offNothing ongoing
Credit Card Chargeback 360°Builds and submits the evidence packet on timeNothing ongoing
No-Show / Cancel Fee 360°Delivers a weekly accountability report of missed, waived and declined fees and which cards were never retriedRe-charges the cards on the report
Travel Agent 360°Tracks every travel-agent booking through to paymentNothing ongoing

Taking over a hotel or onboarding a portfolio?

Management companies add x·quic to their onboarding checklist, so every new property is protected from day one and the prior operator’s period is audited too. See x·quic for management companies.

Onboarding questions

How long does setup take?

Granting access takes minutes per system, with no software to install and no change to how your front desk works. Your onboarding contact walks you through each system and can do it with you live.

What does it cost to get started?

Nothing. Every plan starts with the Free 1-Year Profit Audit on your own data: no cost, no commitment and nothing to install. You decide on a plan after you have seen the findings.

Do we need to change our processes?

No. x·quic works from the records your systems already keep. The only regular task for your team is acting on the weekly No-Show / Cancel Fee report, if you use that product.

What if our PMS is not on your list?

x·quic works with 20+ property management systems and can still connect if yours is not listed. Tell us what you use on your first call.

Ready when you are.

Start with the Free 1-Year Profit Audit. Read-only access, nothing to install, no commitment.

Talk to our team

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