Customer Story

Hotel Californian recovered $73,412 in 11 months

A Foley Entertainment Group property closed two of the most stubborn leaks in hospitality finance: OTA virtual card recovery and commission overcharges, without adding a single step to the front desk.

The problem: money earned, never collected

OTA virtual cards and commission invoices are two of the hardest surfaces in hotel accounting to police. Virtual cards expire or get charged for the wrong amount. Commission invoices bill for stays that cancelled, shortened, or never happened. Both are recoverable, but only if someone reconciles every transaction against the source record, every month, without fail.

For most properties, nobody owns that job. It sits between revenue management, accounting, and the front desk, and quietly falls through.

What changed

Hotel Californian put x·quic’s AI-driven reconciliation layer on top of the systems it already ran. No replacement, no migration, no new software at the desk. x·quic pulled the source records and matched every virtual card and every commission line against what should have been charged, flagging variances before they aged out of recovery windows.

The result: $73,412 in 11 months

Over the course of just 11 months, Hotel Californian recovered $73,412. That figure came from two workstreams: recovering OTA virtual card payments that would otherwise have gone uncollected, and disputing OTA commission overcharges that had been billed in error.

None of it was new revenue. It was money the hotel had already earned, and would have written off without a verification layer catching it.

“The technology behind xquic is incredibly smart. It finds things that would normally go missed. Their ability to truly reconcile data between different systems is incredible. The numbers don’t lie. We saw real financial results immediately.”

Warren Nocon · Executive Vice President, Hotels, Foley Entertainment Group