CLC® crew lodging billing: get paid for every CLC® stay you host

Quick answer: CLC® Secure 360° makes sure every CLC® reservation your hotel hosts gets paid. x·quic connects by API integration to the Corpay (CLC®) platform and to your PMS, so it works from live data, not reports your team exports and sends in. It follows each crew room night from the stay to what CLC® was billed and what it paid, and takes care of every exception. For the hotel it is fully hands-off: we take care of CLC® for you, 100%.

Who has this problem

Hotels near rail yards, airports, pipeline projects and highway jobs, where CLC® (now Corpay Lodging) crew and workforce stays are steady volume. With crew business, nobody pays at the desk. The folio becomes a receivable billed to a third party at a contracted rate, with its own rules on taxes, allowable charges, guaranteed rooms and schedule changes. Payment comes back in batches, often with short-pays or adjustments that are not obvious unless someone checks at the line level.

Most hotels find these problems late, if at all. A controller pulls statements, compares them with the PMS in a spreadsheet and chases what does not match. By then some items are past the program's time limits. Because crew volume is steady, small per-night errors compound fast.

Where CLC® revenue goes missing

• Wrong rate tier. The desk picks the wrong rate code, or the contract changed and the PMS did not, and every night bills at the wrong amount.
• Room nights never billed. A 2 a.m. arrival, a folio routed to the wrong account, a stay posted to a house account. The night happened; the bill did not.
• Tax errors in both directions. Tax on an exempt stay causes a short-pay. Tax dropped on a taxable stay comes out of the hotel's pocket at remittance.
• Incidentals billed to the wrong party. Non-allowable charges rolled onto the program's bill get removed, long after the crew member has left.
• Guaranteed rooms and no-shows. Rooms the contract pays for get released at the desk and the billable night disappears.
• Early departures, extensions and late check-outs billed from the reservation instead of the actual folio.
• Credits and short-pays that nobody rebilled or followed up before the time limit ran out.

Live data, not after-the-fact reconciliation

The usual approach to CLC® billing is to reconcile after the money should have arrived. CLC® Secure 360° works the other way around. Because x·quic is connected to Corpay and to your PMS by API, it sees each CLC® reservation as it happens and follows it until it is paid. It checks continuously that:

• Every CLC® crew night in your PMS has a matching billed line and a matching paid line, with orphans flagged in each direction.
• Each billed night is at the right rate tier for its date and room type.
• Tax treatment is correct, including extended stays that crossed an exemption threshold.
• Only allowable charges are on the program's bill.
• Guaranteed rooms and no-shows the contract pays for were billed.
• Every short-pay has a reason, and every credit owed to the hotel is rebilled or disputed.

How it works

1. Connect. x·quic sets up the API integration with the Corpay (CLC®) platform and read-only access to your PMS. Setup takes minutes, with nothing to install and no change to front-desk workflow.
2. Run the 1-year audit. x·quic reviews a full year of CLC® stays against billing and payments and shows what was unbilled, underbilled, short-paid or never credited, in your own numbers.
3. Recover. Open items are rebilled, disputed or collected within your contract's time limits.
4. Stay live. From then on, every new CLC® reservation is followed continuously from stay to payment. x·quic handles the exceptions, and your dashboard shows what was billed, paid and recovered, with a full audit trail.

What hands-off means for your team

Your front desk checks crews in the way it does today. Your controller does not reconcile CLC® statements or send in reports. Your GM does not chase short-pays. x·quic takes care of CLC® for you, 100%, and the dashboard is there when ownership or a management company wants the numbers by property and period.

Systems it works with

The Corpay (CLC®) platform by API integration, alongside your PMS: Opera and Opera Cloud, OnQ, Choice Advantage, HotelKey, Cloudbeds, SynXis Property Hub, StayNTouch, SkyTouch, Infor, Jonas Chorum, Maestro, INNsight, Visual Matrix, WebRezPro, RoomKey, RoomMaster, AutoClerk, FOSSE and Anand Systems. If your PMS is not listed, x·quic can still connect. x·quic is an independent company, not affiliated with CLC® or Corpay, and works on the hotel's behalf.

What operators say

A select-service and extended-stay owner in Florida, after the audit: "The CLC lodging audit alone caught billing we'd been eating for years: crew stays charged wrong, credits we never got. x·quic found it, recovered it, and now it just runs." Palak P., Hotel Owner. For published recovery figures from real audits, see customer stories.

Crew billing is one of six places revenue leaks. Hotels typically lose 3–12% of revenue to leakage, depending on the property. The same dashboard covers OTA Commission 360° and Virtual Card 360°.

Related guides

• CLC lodging billing audit: the complete guide for crew-heavy hotels
• CLC invoice reconciliation: a step-by-step guide
• Crew lodging billing errors: 10 mistakes railroad and airline hotels make
• Is crew lodging profitable for hotels?

Frequently asked questions