Hospitality Profit System

We save the average hotel $21,500 a year that's real profit protection.

x·quic monitors the transactions your hotel systems can't reconcile — OTA commissions, virtual card payments, CLC® lodging billing, chargebacks — and recovers the profit leaking between them.

Stop leakage. Grow profit. Take control.

Start the Free 1-Year Profit Audit →

See how it works → No commitment · Verified in your own numbers

app.xquic.com · Profit Audit

Profit Audit Trailing 12 months

Select Service Hampton Inn · 112 rooms · TX

Forecasted OTA Commission Savings$7,842

Immediate Recoverable Revenue — Virtual Card$5,417

CLC® Protected Revenue$3,486

Chargeback Win-Rate Enhancement$4,763

Total Profit Protected $21,508

02The Hospitality Profit System

One control layer.
Multiple ways you stop the leak.

Hospitality Profit System (noun): the financial control layer that connects your hotel's systems, verifies every dollar, and stops revenue from leaving without authorization.

Virtual Card 360°

Never Miss a Virtual Card Payment

Every OTA virtual card reconciled to its booking — undercharges, duplicates, and missed charges recovered.

OTA Commission 360°

Never Overpay an OTA Again

Every OTA invoice matched to contracted terms. Commissions billed on cancelled and no-show stays clawed back.

CLC® Secure 360°

Never Miss Getting Paid Again

CLC® and crew lodging audited line by line. Overcharges flagged, missed credits captured, every stay paid.

No-Show / Cancel Fee 360°

Never Miss Charging a Fee

No-show and late-cancellation revenue captured and collected — instead of quietly written off at the desk.

Credit Card Chargeback 360°

Win More Disputes with Automation

Disputes answered with the evidence to win — automatically — before the revenue walks out the door.

Travel Agent 360°

Never Miss a Travel Agent Payment

Every travel-agent booking tracked through to payment — commissions and balances reconciled so nothing slips.

LIVE Global Activity View

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Profit protected across the x·quic network — climbing live, around the clock.

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Live Audit FeedTransactions · 0

Live audit feed · profit we’ve protected

Real recovery, across the flags you fly.

No matter which flag flies over your lobby, x·quic works behind it — recovering revenue for hotels across every major brand and independent. These totals climb in real time as we protect profit, roughly $50,000 a day across the network. What we recover for your hotel depends on your portfolio — your free audit shows the exact number.

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01The leak

Your systems weren't built to catch this.

Your PMS tracks what actually happens. Your Extranet Portals track reservations. Neither tracks what's leaking between them — overbilled commissions, mischarged virtual cards, written-off no-shows, lost chargebacks. x·quic does.

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hotels recovering profit with x·quic

$0B+

in hotel reservations managed

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countries protected

03In their words

What operators say after the audit.

Select Service / Extended Stay

★★★★★

“The CLC lodging audit alone caught billing we'd been eating for years — crew stays charged wrong, credits we never got. x·quic found it, recovered it, and now it just runs.”

PP

Palak P.

Hotel Owner · Florida

Full Service

★★★★★

“Every OTA invoice now gets matched to contracted terms before it's paid. The variance we used to write off is just gone. It paid for itself the first month.”

JF

Johnny F.

General Manager · Los Angeles, CA

Management Group

★★★★★

“One dashboard across every property. I can finally see margin protection at the portfolio level instead of chasing recovery hotel by hotel.”

PW

Phil W.

Corporate Accounting Director · Dallas, TX

04Who we're built for

One system. Every kind of operator.

01

Select Service

Limited-service and extended-stay hotels where every recovered dollar moves the GOP needle.

OTA commission & virtual-card recovery
CLC® lodging & crew billing audited
No-show & late-cancel fees captured
Fast setup, no new desk work

02

Full Service

Higher transaction volume and more billing surfaces — more places for revenue to leak.

Chargeback evidence automated
Travel-agent reconciliation end-to-end
High-volume billing audited across every surface

03

Management Groups, Owners & Asset Management

Portfolio-level margin protection with one source of truth across every property and flag.

One dashboard across all hotels
Variance flagged before it's paid
Defensible audit trail for ownership

Enterprise & management groups

Made for the way management companies actually grow.

Enterprise-grade by default — secure, read-only, permissioned, fully auditable. Many groups now add x·quic to onboarding for every property they bring into the portfolio.

Inherit the asset, inherit the leakage

Take over operations and you inherit every reservation — past, current, and future — plus whatever the prior operator mis-collected. x·quic recovers it for you from day one.

Any brand. Any hotel type.

Independent, soft-brand, or flagged; select or full service — one control layer across a fragmented industry. The standardization management groups want.

A dedicated human, 24/7

Every group gets a dedicated account manager, around the clock. No tickets, no answering machine — a real person when you want one, self-service when you don’t.

A lightly-involved process

Once you’re live, there’s almost nothing to do. Outside of adding or removing a property, x·quic runs quietly in the background — protecting margin across the portfolio.

Read-only accessRole-based permissionsWorks with any brandEncrypted in transitAudit-ready exports

Free 1-Year Profit Audit

It starts with one
conversation.

We'll audit a full year of OTA commissions, virtual cards, CLC® lodging, no-shows, and chargebacks — and show you the leakage in your own numbers. No cost. No commitment. Just where the money went.

Takes under a minute. You can book your kickoff call on the next screen.

Where we'll be

Meet x·quic on the floor.

We bring the audit to the industry's owner, finance, and technology events all year. Find us, and we'll run a live look at where your properties are leaking — on your numbers, at the booth.

2026 scheduleDates confirmed for 2026 · booth numbers announced closer to each show

Next up

AUG'26

Hotel Data Conference

Omni Nashville · Nashville, TN

Where the industry's numbers people gather. Leakage is a data problem — let's compare what your reports show versus what your bank does.

OCT5–8

The Lodging Conference

JW Marriott Phoenix Desert Ridge · Phoenix, AZ

The industry's deal conference for owners, asset managers, and capital. Profit recovery is a portfolio-level lever — let's map it.

NOV2–4

The Hospitality Show

Miami Beach, FL

Operational leaders and performance. We'll show the recovery side of the P&L most platforms ignore.

2026AI

Destination AI Summit

Date announced soon

Where hospitality meets applied AI. See how x·quic uses automation to verify every dollar against the source — at machine speed.

Don't see your event?

Tell us where to be.

Want x·quic at a show, an owner meeting, or a regional event — or think there's one we should be at? Send it over and our team will follow up.

Your name Work email

Event name & location What are you asking for?

Proud AAHOA Platinum Industry Partner

We show up for owners — everywhere.

x·quic has been a Platinum Industry Partner of AAHOA for years, and we attend every AAHOA Hotel Owners Conference nationwide. The AAHOA ownership community is who we built this for. If you own hotels, there is a very good chance we will be in your region this year — come find us.

AAHOA HOC · 2026 national scheduleWe attend nationwide · find us in your region

Mar 10 Salt Lake City, UT May 20 Costa Mesa, CA Jun 4 Woburn, MA Jun 9 Oklahoma City, OK Jun 11 Greenville, SC Jun 16 Herndon, VA Jul 9 San Ramon, CA Jul 16 Raleigh, NC Jul 28 San Marcos, TX Jul 30 Little Rock, AR Aug 4 Detroit, MI Aug 6 Duluth, GA Aug 11 Chicago, IL Aug 18 Portland, OR Aug 25 Birmingham, AL Sep 10 Houston, TX Sep 14 Cherry Hill, NJ Sep 24 Baton Rouge, LA Oct 29 Dallas, TX Nov 18 Palmetto, FL TBD Mid South Region

Recently

Fresh off the floor.

HITEC 2026 · San Antonio

We exhibited the audit live at HITEC — a calm, premium booth built to show recovered revenue in real time. If we talked leakage on the floor, your snapshot is ready.

BITAC Owners Spring · Scottsdale

One-to-one owner meetings on OTA commission recovery and chargeback protection across multi-property groups.

AAHOA Convention · Philadelphia

Time with the ownership community on where the back office quietly leaks profit — and how to close it.

LIVEx·quic IntelligenceProfit Protection Newsroom for Hoteliers

BRIEFING

Where hotels lose 3–8% of revenue — and why your PMS never shows it • OTA commission overbilling: how cancelled and no-show stays inflate your invoices • Virtual card audits: the money sitting in your OTA prepaid bookings • CLC lodging billing errors are quietly draining crew-heavy hotels • Winning more chargebacks: the evidence most hotels never submit • No-show and late-cancel fees: stop writing them off at the desk • Where hotels lose 3–8% of revenue — and why your PMS never shows it • OTA commission overbilling: how cancelled and no-show stays inflate your invoices • Virtual card audits: the money sitting in your OTA prepaid bookings • CLC lodging billing errors are quietly draining crew-heavy hotels • Winning more chargebacks: the evidence most hotels never submit • No-show and late-cancel fees: stop writing them off at the desk

Foundations★

Featured · Foundations

Where hotels lose 3–8% of revenue — and why your PMS never shows it

Your PMS tracks what happens. Your extranet tracks reservations. Neither was built to catch what leaks between your systems and your bank. Here's the map.

RRRyan Rothschild·Jun 24, 2026·6 min Read the breakdown →

OTA Commissions◆

Featured · OTA Commissions

OTA commission overbilling: how cancelled and no-show stays inflate your invoices

Every OTA invoice is a claim, not a fact. Commissions get charged on reservations that never happened — and most hotels pay them anyway.

LCLeonardo Cunha·Jun 22, 2026·5 min Read the breakdown →

Virtual Cards◆

Featured · Virtual Cards

Virtual card audits: the money sitting in your OTA prepaid bookings

OTA virtual cards get charged wrong, charged twice, or never charged at all. The difference is real money — and it's recoverable.

MAMohsin Amjad·Jun 19, 2026·5 min Read the breakdown →

CLC Lodging◆

Featured · CLC Lodging

CLC lodging billing errors are quietly draining crew-heavy hotels

Airline and rail crew lodging runs on rules most front desks never see. Mischarges, missed credits, and rate variances add up fast.

MPMarc Perrin·Jun 17, 2026·4 min Read the breakdown →

Latest

Chargebacks

Winning more chargebacks: the evidence most hotels never submit

A dispute is won or lost on the packet you send back. Most hotels send too little, too late — and concede revenue they earned.

ELErin Lemus·Jun 14, 2026·5 min

No-Show & Cancel

No-show and late-cancel fees: stop writing them off at the desk

The single largest recoverable line in most audits isn't OTA at all — it's the fees quietly waived at the front desk every night.

RMRoger Malaman·Jun 11, 2026·4 min

Foundations

The reconciliation gap: why your PMS and extranet never agree

Two systems, two versions of the truth, and no one whose job is to reconcile them. That gap is where the money goes.

MAMohsin Amjad·Jun 8, 2026·6 min

Travel Agent

Travel-agent commissions: the bookings that slip through unpaid

Agent bookings touch three systems before payout. Each handoff is a chance for a commission to vanish — or get paid twice.

AMAmi·Jun 5, 2026·4 min

Foundations

What an enterprise-grade profit audit actually checks (all 7 surfaces)

An audit worth the name reconciles seven distinct billing surfaces against source records. Here's the full checklist.

NINimesh·Jun 2, 2026·7 min

Management

Portfolio margin protection: one dashboard across every property

Recovering hotel by hotel doesn't scale. At the portfolio level, margin protection becomes a single, defensible view.

RRRyan Rothschild·May 29, 2026·5 min

← Back to x·quic Intelligence Foundations

Where hotels lose 3–8% of revenue — and why your PMS never shows it

By Ryan Rothschild · Jun 24, 2026 · 6 min read

Your PMS tracks what happens at the property. Your extranet tracks reservations. Neither was built to catch what leaks between your systems and your bank — and that gap is where margin quietly disappears.

The number nobody books to a GL line

Ask most owners where their hotel loses money and they’ll point to labor, OTA commissions, or a soft month. All real. But there’s a quieter line that never shows up cleanly in any report: the revenue you earned and simply never collected, or collected and quietly gave back.

Across the audits we run, it lands between three and eight percent of total revenue for a typical select- and full-service property. On a hotel doing four million a year, that’s $120,000 to $320,000 — money that was already yours. It doesn’t leak because anyone is careless. It leaks because no single system is responsible for catching it.

Your systems each tell a partial truth

Your PMS is an operational record. It knows who checked in, what folio posted, and what the night auditor balanced. Your extranet and OTA dashboards know reservations, commissions, and the virtual cards attached to them. Your processor knows what cleared. Each of these is accurate inside its own walls.

The leak lives in the seams. A commission billed on a stay that cancelled. A virtual card that expired before anyone charged it. A CLC crew rate billed at the wrong tier. A chargeback conceded because the evidence packet went out thin. None of these is a system failure — each system did its job. There’s just no system whose job is to reconcile them against each other and against the source.

Why it compounds quietly

Small variances feel ignorable in the moment. A $140 commission overcharge, a $90 no-show fee waived at 11pm, a $300 chargeback you didn’t fight. Individually they’re a rounding error. At volume, across every channel, every month, they become the difference between a good year and a great one.

And because they’re spread across four or five surfaces, no single department owns the full picture. The front desk sees fees. Accounting sees deposits. Revenue sees the extranet. Nobody sees the gap end-to-end, so nobody is accountable for closing it.

What closing the gap actually looks like

Closing it isn’t about working harder at the desk. It’s about putting a verification layer above the systems you already run — one that pulls the source records, matches every transaction to what should have been charged, and flags the variance before it ages out.

That’s the entire premise of x·quic. We don’t replace your PMS or your extranet. We sit on top, reconcile across all of them, and recover what’s leaking between them. The first audit is on a full year of your own data, so the number you see is real — not a projection.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to x·quic Intelligence OTA Commissions

OTA commission overbilling: how cancelled and no-show stays inflate your invoices

By Leonardo Cunha · Jun 22, 2026 · 5 min read

Every OTA invoice is a claim, not a fact. Commissions get charged on reservations that never produced a paid stay — and most hotels pay the invoice anyway because checking every line by hand is impossible.

The invoice is a starting position, not the final word

OTAs bill commission on bookings. But a booking is not a stay. Guests cancel inside the window, no-show, modify length, or get relocated — and the commission logic doesn’t always follow. The result is commission charged on revenue you never actually earned.

When the monthly invoice arrives, the safe-feeling move is to pay it and move on. Reconciling hundreds or thousands of lines against your PMS by hand isn’t realistic, so the variance becomes a cost of doing business. It shouldn’t be.

The four patterns we see most

Cancelled-stay commissions: a reservation cancels within terms, but commission still appears on the statement. No-show commissions: the guest never arrived, no revenue posted, yet the line is billed. Rate-basis errors: commission calculated on a pre-discount or pre-tax figure it shouldn’t include. Duplicate or modified bookings: a changed reservation generates a second commissionable record.

Each one is defensible to dispute — if you can match the OTA line to the actual folio outcome in your PMS. That matching is the whole game.

Why it’s hard to catch in-house

To audit commissions properly you need the OTA statement, the reservation record, and the realized folio, lined up per booking, every month, across every channel. Do that manually and it eats a finance person’s week — so it doesn’t get done, or it gets spot-checked, which means the bulk of the variance sails through.

Spot-checking also trains the channel: invoices that are never questioned are never corrected.

What continuous OTA auditing recovers

When every invoice is matched to source automatically, two things happen. Overbilled commissions get flagged and disputed with the documentation attached, and the pattern of error drops over time because the channel knows you’re reconciling.

x·quic’s OTA Commission 360° runs this every billing cycle, not once a quarter. Your free 1-year audit shows exactly how much was overbilled on your own past statements — before you commit to anything.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to x·quic Intelligence Virtual Cards

Virtual card audits: the money sitting in your OTA prepaid bookings

By Mohsin Amjad · Jun 19, 2026 · 5 min read

OTA virtual cards get charged wrong, charged twice, or never charged at all. The difference between what was authorized and what you actually collected is real money — and a lot of it never gets collected.

A prepaid booking is not collected revenue

Virtual credit cards made prepaid OTA bookings feel simple: a card number arrives, you charge it, done. In practice the card has an activation window, a specific authorized amount, and rules about when and how much you can charge. Miss the window and the funds are gone.

Multiply that across a busy month and the unbilled and mis-billed cards add up to one of the most recoverable lines in any audit — precisely because it’s invisible. There’s no angry guest, no chargeback notice. The money just never lands.

Where virtual card revenue slips

Expired authorizations: the card window closes before the charge is run, often on stays that modified or extended. Partial charges: only part of the authorized amount is captured. Wrong-amount captures: the charge doesn’t match the reservation value after fees or length changes. Duplicates: the same card gets charged twice and a refund or chargeback follows.

Each of these is a reconciliation problem, not a fraud problem — which is exactly why automated systems built for fraud don’t catch it.

Why the front desk can’t own this

Front desk teams are managing arrivals, not auditing card windows. Expecting them to track which virtual cards were charged correctly, in full, inside the window, on every prepaid booking, is unrealistic. It’s a back-office reconciliation task disguised as a desk task.

So the right fix is to move it off the desk entirely and let a verification layer watch every prepaid card against its authorization.

What a VC audit puts back

Virtual Card 360° reconciles every prepaid card against the reservation and the authorization — flagging cards that were never charged, charged short, or charged twice, in time to act. The recovery is often immediate because the funds were authorized; they just weren’t captured.

Run the free audit on a year of prepaid bookings and you’ll see the uncaptured total in your own numbers.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to x·quic Intelligence CLC Lodging

CLC lodging billing errors are quietly draining crew-heavy hotels

By Marc Perrin · Jun 17, 2026 · 4 min read

Airline and rail crew lodging runs on contract rules most front desks never see. Mischarges, missed credits, and rate-tier variances add up fast — especially at properties carrying steady crew volume.

Crew business is steady — and quietly complex

Crew and government lodging through programs like CLC is great business: consistent, contracted, recession-resistant. But it bills differently than transient. There are negotiated rates, allowable charges, per-diem rules, and credit conditions that don’t map cleanly onto a standard folio.

When the billing doesn’t match the contract, the variance rarely surfaces. Crew guests don’t dispute folios; the program pays on its own terms; and the property absorbs whatever falls through.

The errors that hide in crew folios

Wrong rate tier applied. Allowable incidentals billed incorrectly or not at all. Credits and adjustments the contract owes you that never post. Length-of-stay and early-departure handling that doesn’t follow program rules. Each is small per folio and constant across volume.

Because it’s a niche billing model, most PMS setups and most night auditors aren’t checking crew folios against contract terms line by line. There’s simply no tooling pointed at it.

Why it matters more than the dollar size suggests

Crew-heavy hotels run hundreds of these folios a month. A consistent few-dollar variance, every folio, every month, compounds into a meaningful number — and it’s pure margin, because the rooms were already sold.

Auditing CLC the way the contract actually pays

CLC® Secure 360° checks crew and government lodging line by line against the way the contract is supposed to pay — catching tier errors, missed credits, and mis-billed incidentals. For crew-heavy properties it’s often the single most surprising line in the first audit.

Your free 1-year audit includes it, so you can see what your own crew folios have been leaking.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to x·quic Intelligence Chargebacks

Winning more chargebacks: the evidence most hotels never submit

By Erin Lemus · Jun 14, 2026 · 5 min read

A dispute is won or lost on the packet you send back. Most hotels send too little, too late — and concede revenue they actually earned, one case at a time.

Chargebacks are won on documentation, not merit

When a guest disputes a charge, being right isn’t enough. The issuer decides based on the evidence each side submits inside a tight window. A strong case with a weak packet loses; a borderline case with a complete, well-built packet often wins.

Hotels lose most of their winnable chargebacks not because the charge was wrong, but because assembling and submitting a complete response on deadline is genuinely hard while you’re running a property.

What a winning packet contains

Signed registration and authorization. The reservation terms the guest agreed to, including cancellation and no-show policy. Folio detail tying the charge to the stay. Communication records. Proof of the policy the guest accepted at booking. Delivered on time, in the format the issuer expects.

Miss any of these, or miss the deadline, and an earned charge becomes a write-off.

Why the in-house process breaks down

Chargeback notices land unpredictably and demand fast, detailed responses. Front-office teams aren’t staffed for litigation-style evidence assembly, so cases get a rushed response or none at all. Over a year, the conceded total is larger than most owners realize because each individual loss feels minor.

Automating the evidence, not the guesswork

Credit Card Chargeback 360° builds the evidence packet automatically — complete, formatted, and submitted on time — so winnable disputes actually get won. The point isn’t to fight everything; it’s to stop conceding revenue you earned for lack of a packet.

The free audit shows your dispute history and what a complete response process would have recovered.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to x·quic Intelligence No-Show & Cancel

No-show and late-cancel fees: stop writing them off at the desk

By Roger Malaman · Jun 11, 2026 · 4 min read

The single largest recoverable line in many audits isn’t OTA at all — it’s the fees quietly waived at the front desk every night, against the policy the guest already agreed to.

The policy exists; the collection doesn’t

Almost every hotel has a no-show and cancellation policy. Far fewer enforce it consistently. A guest no-shows, the night auditor is busy, the fee doesn’t get charged — and a charge the guest contractually agreed to simply evaporates.

It feels like good service to waive it. At scale, it’s an unmanaged revenue leak with your name on the policy.

Why it slips every single night

Enforcement happens at the worst possible moment — late, during a rush, by whoever is on. The decision to charge or waive is discretionary and undocumented. There’s no system checking, the next morning, which eligible no-shows and late cancels were never charged.

Multiply a few missed fees a night across a year and it becomes one of the biggest lines in the audit.

Consistency beats severity

This isn’t about being harsh with guests. It’s about applying the policy you already published, consistently, so revenue you’re owed gets collected instead of waived by default. Consistent enforcement also reduces gaming of the cancellation window over time.

Monitoring eligible fees 24/7

No-Show / Cancel Fee 360° monitors eligible no-shows and late cancellations around the clock, so the fees that should be collected actually are — against your own terms, not new ones. Your free audit quantifies how much walked out the door unwritten last year.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to x·quic Intelligence Foundations

The reconciliation gap: why your PMS and extranet never agree

By Mohsin Amjad · Jun 8, 2026 · 6 min read

Two systems, two versions of the truth, and no one whose actual job is to reconcile them against the money that cleared. That gap is where revenue goes — and closing it is mostly an accountability problem, not a software one.

Two sources of truth is one too many

Your extranet says one thing about a reservation. Your PMS says another about the stay. Your bank statement says a third about what cleared. In a clean world all three agree. In a real hotel they diverge constantly — cancellations, modifications, comp adjustments, fee waivers, billing timing.

When they diverge, which one is right? Usually nobody decides, because reconciling them isn’t formally anyone’s job.

The gap is an org-chart problem

Revenue management owns the extranet. The front office owns the PMS. Accounting owns the deposits. Each is accountable for their own system being correct — not for the three agreeing with each other. So the space between them is unowned, and unowned space is where money leaks.

You can’t hire your way out of it easily either: full manual three-way reconciliation across every booking is a punishing amount of work.

Why “we check it” usually means “we spot-check it”

Most properties that believe they reconcile are actually spot-checking — sampling a few statements, catching the obvious, and trusting the rest. Spot-checking finds the loud errors and misses the quiet, systematic ones, which are the ones that compound.

A reconciliation layer, not another silo

The fix is a layer that sits above all three sources and reconciles every transaction continuously — reservation, realized stay, and cleared funds — flagging every variance with the documentation to act on it. That’s what x·quic is: not a fourth system to reconcile, but the one that reconciles the others.

The free 1-year audit runs this on your own history so the gap is shown in real numbers, not theory.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to x·quic Intelligence Travel Agent

Travel-agent commissions: the bookings that slip through unpaid

By Ami · Jun 5, 2026 · 4 min read

Agent bookings touch three systems before payout. Each handoff is a chance for a commission to vanish — or get paid twice — and reconciling them end-to-end is nobody’s default job.

A booking with more handoffs than most

A travel-agent reservation passes through the booking source, your PMS, and a commission processor before anyone gets paid. That’s several handoffs, each with its own record and its own opportunity for a mismatch.

Commissions get missed, underpaid, double-paid, or paid on bookings that never materialized — and because agents and wholesalers handle their own books, the property often never hears about the ones that fell through.

Where agent commissions go missing

IATA and agency commissions that never reconcile to a realized stay. Wholesaler payments that don’t match contracted terms. Rebates and overrides applied incorrectly. Commissions paid on cancelled or no-show bookings. Each requires matching the agreement to the actual outcome — across systems that don’t talk.

Why it’s rarely audited

Travel-agent volume is often a smaller slice of the mix, so it gets the least scrutiny. But “smaller slice” still means real dollars, and unwatched channels are exactly where systematic error persists.

Tracking commissions through to payment

Travel Agent 360° follows agent commissions all the way through to payment — reconciling the agreement, the realized stay, and the payout so none go missing or get paid twice. Your free audit surfaces what your agent channel has actually been leaking.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to x·quic Intelligence Foundations

What an enterprise-grade profit audit actually checks (all 7 surfaces)

By Nimesh · Jun 2, 2026 · 7 min read

An audit worth the name reconciles every billing surface against source records — not a sample, not a quarter, all of it. Here’s the full checklist we run, and why each surface matters.

“Audit” is an overused word

Plenty of tools call themselves audits while checking one channel, one month, against one system. A real profit audit is comprehensive: every surface where money can leak, reconciled against the source that proves what should have happened, across a meaningful window of time.

Here are the seven surfaces we check on every property — and the question each one answers.

The seven surfaces

1. OTA commissions — was commission billed only on realized, correctly-rated stays? 2. Virtual cards — was every prepaid card captured, in full, inside its window? 3. CLC / crew lodging — did contracted rates, credits, and incidentals bill the way the agreement pays? 4. No-show and cancellation fees — were eligible fees actually collected against policy? 5. Chargebacks — were winnable disputes answered completely and on time? 6. Travel-agent commissions — did agent and wholesaler payouts match contract and realized stays? 7. Reconciliation integrity — do reservation, realized folio, and cleared funds agree across the board?

Miss any one and the audit has a blind spot exactly where leaks like to hide.

Why all seven, and why a full year

Leaks aren’t evenly distributed. A property might be clean on OTA and bleeding on crew lodging, or solid on cards and conceding chargebacks. Checking only your suspected problem area guarantees you miss the ones you didn’t suspect.

And a full year matters because seasonality, channel mix, and billing timing distort any single month. Twelve months against source is the only way to see the real pattern.

What you get from a complete audit

A defensible, line-level picture of where profit leaked over the last year, in your own numbers, across all seven surfaces — with the documentation to recover what’s recoverable. That’s the free 1-year audit x·quic runs before you commit to anything.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to x·quic Intelligence Management

Portfolio margin protection: one dashboard across every property

By Ryan Rothschild · May 29, 2026 · 5 min read

Recovering hotel by hotel doesn’t scale. At the portfolio level, margin protection has to become a single, defensible view — or it becomes a stack of spreadsheets nobody trusts.

The owner’s problem is different from the GM’s

A single-property GM can, in theory, watch a few leak surfaces by hand. An owner or management group with ten, fifty, or two hundred properties cannot. The same small variances now repeat across every property, every flag, every month — and the only honest answer to “how much are we leaking across the portfolio?” is usually “we don’t know.”

That uncertainty is itself a cost. You can’t protect a margin you can’t see.

Why property-by-property recovery stalls

Chasing recovery one hotel at a time means inconsistent effort, inconsistent results, and no comparability. One property’s GM is rigorous; another’s is buried. Roll that up and you get a portfolio number you can’t defend to ownership or a lender because it was assembled by hand from a dozen different processes.

What portfolio-level protection requires

One source of truth across every property and flag. The same audit logic applied uniformly, so results are comparable. Variance flagged before it’s paid, not discovered after. And a roll-up view that lets you see margin protection at the portfolio level while still drilling into any single property’s detail.

One dashboard, any portfolio

x·quic gives management groups and owners a single dashboard across every property — one to one thousand-plus — with the same seven-surface audit running uniformly underneath, and a defensible audit trail for ownership. Recovery stops being a per-hotel scramble and becomes a portfolio capability.

The free 1-year audit can run across your portfolio so the first number you see is your real one.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

AAHOA Platinum Industry Partner

Built by an AAHOA member.
For AAHOA members.

x·quic was founded by an AAHOA member hotelier who got tired of watching profit leak inside their own hotels. Today, the majority of the properties we protect are AAHOA member hotels — and we’re proud to stand with the community we come from as an AAHOA Platinum Industry Partner.

Claim AAHOA member pricing → See where to find us

PlatinumAAHOA Industry Partner

Founded byan AAHOA member hotelier

Majorityof hotels we protect are AAHOA members

We come from the same world you do.

x·quic didn’t start in a software boardroom. It started with an AAHOA member hotelier watching small amounts of revenue slip away inside their own hotels — overbilled OTA commissions, mischarged virtual cards, no-shows written off, chargebacks conceded. So they built the control layer they wished existed, proved it on their own portfolio, and opened it up to the operators they knew best.

That’s why the majority of the hotels we protect today are AAHOA member properties. We understand the owner’s world — GOP, franchise fees, brand standards, and the margin that ownership actually keeps — because we live in it too. As an AAHOA Platinum Industry Partner, supporting the AAHOA community isn’t a marketing line; it’s where we come from.

Events

Come find us on the floor.

We show up where the ownership community does. Stop by, say hello, and let us run a free 1-year profit audit on your own numbers — right there at the booth.

National

AAHOA Convention & Trade Show

The biggest gathering of hotel owners in the country — find x·quic on the trade show floor every year.

Regional

AAHOA Regional Conferences

We travel to AAHOA regional and state events across the US to meet owners close to home.

Local

Local Chapter & Owner Meetups

Smaller rooms, real conversations. We sponsor and attend owner meetups throughout the year.

AAHOA Member Pricing

Special pricing for AAHOA members.

As an AAHOA Platinum Industry Partner, we offer preferred pricing to AAHOA member hotels. Share your details and we’ll come back with your member rate and a free 1-year profit audit on your own numbers.

AAHOA Platinum Industry Partner

Coming soon

x·quic University.

Our training and certification program is on the way. Check back soon.

Our story

Built by hotel owners,
for hotel owners.

x·quic did not start in a boardroom. It started with a problem our own founders could see in their own hotels — and a refusal to keep paying for it.

King of Prussia, PAWhere it started

6 hotels → thousandsWhere we started, where we are now

3 family members → 100+Team members worldwide

King of Prussia, PA → hotels worldwide · drag to spin

The people

The team behind the recovery.

Owners, operators, engineers and client teams across the US and LATAM — and hundreds of x·Agents behind them.

Nimesh Shah

Founder

Ryan Rothschild

President

Ami Shah

Co-Founder

Adam Naser

Chief Technology Officer

Ryan A. NeGron

Director of Sales & Marketing — USA

Suleman Siddiqui

Development Manager

Mohsin Amjad

Operations Manager

Ayesha Mohammad

Sr. Project Manager

Marc Perrin

Senior Account Manager

Erin Lemus

Senior Account Manager

Diego Lopez

Director of Sales & Marketing — LATAM

Tye Claridge

Director of Sales & Marketing — USA

Roger Villa

Business Development Rep

Breno Shimizu

Business Development Rep

Leonardo Cunha

Sales Ops Manager

+35 more

Team members & hundreds of x·Agents

Our story

Why we built x·quic.

x·quic was founded in King of Prussia, Pennsylvania by hotel owners — operators who ran their own management groups and kept watching small amounts of revenue slip away in places no system was built to catch. OTA commissions billed on stays that never happened. Virtual cards charged wrong, or never charged at all. No-shows written off. Chargebacks conceded for lack of evidence.

So they built the tool they wished existed: a financial control layer that sits above the systems a hotel already runs, verifies every dollar against the source, and recovers what was leaking. They built it for their own portfolios first — and it worked.

From six hotels serviced at the start to thousands today, x·quic grew the honest way — by recovering real money for real operators and earning the next introduction.

What began with three family members is now a team of 100+ worldwide — still owners at heart, still based in King of Prussia, and building for the ownership community we come from. And we have no plans to stop.

01

Solved for ourselves

Founders built x·quic to stop the leakage inside their own management groups — proving it on their own P&L before anyone else ever saw it.

02

Grew into the industry

Word moved the way it does among owners. Today x·quic protects profit for some of the largest management groups and brands in the country.

03

Now powering other software

We also run quietly inside other platforms as a white-label and wholesale recovery engine — and we have no plans to stop growing.

Careers

Join the x·quic team.

We went from three family members to 100+ people worldwide, and we're still growing. If you know hospitality and want to help owners stop the leak and own their profit, we want to meet you.

Owner-operator DNA — we come from hospitality and build for the people who run it
Remote-first, worldwide — strong teams across the US and LATAM
Real ownership and real impact — the revenue you protect is real money for real operators

100+Worldwide

Why x·quic

One platform wins
where point tools quit.

Most options cover one leak and call it a solution — a commission tool here, a virtual-card tool there, a spreadsheet for the rest. x·quic closes all six leak sources in one system, proves the recovery in your own numbers, and reports it through a fully customizable dashboard — whether you run one hotel or a thousand.

6products, one platform

1–1,000+properties, one dashboard

100%verified to source

Virtual Card 360°

Every prepaid card reconciled and charged before it expires — nothing slips past the front desk.

Voted the Industry's #1 Choice

x·quic

10/10

A multi-omni approach to profit protection.

A competitor

3/10

Cover one or two leaks. You stitch the rest together.

In-house / the brand

1/10

“The brand handles it” — with no report to prove it.

See The Difference	“We Use ”	“We use a competitor”	“We do this in-house / Our franchise partner offers this.”
Virtual Card 360°	✓Every card recovered	✓Manual data entry — unsecure	—Not covered
OTA Commission 360°	✓Every reservation audited 72 hours post-check-out	~Limited	~Unverified (closed-door process)
CLC® Secure 360°	✓Included, line by line	—Rarely covered	—Not included
No-Show / Cancel Fee 360°	✓Monitored 24/7	—Out of scope	—Not offered
Credit Card Chargeback 360°	✓Evidence-backed	—Out of scope	—Not offered
Travel Agent 360°	✓Tracked to payment	—Out of scope	—Not offered
Customizable reporting	✓1 to 1,000+ properties	~Fixed vendor views	—No reporting — just trust it
Dedicated Support Team	✓24/7	—No	—n/a
Recovery in your own numbers	✓Full audit trail	~Vendor dashboards	—No proof — just trust it
Built & run by hotel owners	✓From day one	~Varies	—n/a
White-label / wholesale option	✓Powers other platforms	—Closed	—n/a

Comparison reflects how x·quic is typically positioned against unnamed point-solution and manual alternatives. Capabilities of other providers vary; evaluate against your own contracts and volumes.

01

Grant x·quic access

You connect your systems — read-only. No new software for your team, no workflow to change. Setup takes minutes.

02

x·quic runs the initial 360° audit

We reconcile a full year across all six leak sources and show the recovery in your own numbers — before you commit to anything.

03

Continuous support & auditing

Every month after, we keep auditing and recovering — protecting your profit consistently, so the leak never reopens.

Pricing

Simple. Aligned.
Profitable.

Two ways to pay, both built to win. Choose a % of savings plan and pay only a share of what we recover — or a flat subscription that covers every protection effort, no matter how much we put back. No setup cost, no long lock-in, and your first 1-year audit is always free.

Basic

Percentage of savings

Pay only when we recover. A simple share of the dollars x·quic puts back — nothing recovered, nothing owed.

% of savingsNo monthly fee · performance-based

OTA Virtual Card 360° recovery
OTA Commission 360° recovery
You pay a share of what we recover — only on results
Full audit trail in your own numbers
No setup cost

Best value

Subscription

One low monthly cost that covers any and all protection — regardless of how much we recover.

One flat monthly feeVCC & OTA Commissions at 0% of savings

Everything in Basic — at 0% of savings
PLUS CLC® Secure, Credit Card Chargeback, No-Show / Cancel & Travel Agent 360°
Every protection effort included, no matter the amount
Keep 100% of what we recover
Portfolio dashboard, role-based access & priority support

Talk to the team →

Enterprise & Management Groups

Custom packaging for large portfolios, asset managers, and platforms that want x·quic inside their own product.

CustomBuilt around your scale & structure

Everything in Subscription
Unlimited properties & flags
White-label / wholesale recovery engine
Dedicated success manager
Custom reporting & API access

Request a quote →

No setup fees · No long-term lock-in · Cancel anytime · Every plan starts with a free 1-year audit

Not sure which fits? See the number first.

Every plan starts with a free 1-year profit audit on your own data. We’ll show you exactly what x·quic recovers and protects — before you pick anything.

Contact x·quic

Let's find your
leak together.

Tell us about your portfolio and we'll come back with a free 1-year profit audit on your own numbers — no commitment, nothing to install. Prefer to talk? Reach us directly below.

Emailhello@xquic.com Phone+1.877.634.8758

Headquarters10110 Valley Forge Cir, King of Prussia, PA 19406

Legal

Terms & Conditions

x·quic, LLC · Service Provider Terms & Conditions. These Terms, together with the customer Order Form (collectively, the “Agreement”), set forth the rights and obligations of x·quic, LLC (“Service Provider”) and the company/hotel/entity identified on the Order Form (“Customer”).

1. Services

During the term of the Agreement, Service Provider will provide to Customer those Services identified on the Order Form, subject to the terms set forth in this Agreement. Service Provider will provide such Services in a commercially reasonable manner and in accordance with applicable industry standards.

1.1 Additional and Future Services

In addition to the OTA Commission Dispute Services and OTA Overpayment Recovery Services described in this Agreement, Service Provider may offer additional services not directly related to OTA commissions or OTA payments (“Additional Services”). Any Additional Services selected by Customer will be specified on the Order Form and provided in accordance with this Agreement. Certain Services may require a setup or onboarding period before becoming fully operational. If a selected Service is not available for immediate activation, Customer will be placed on a waitlist. If the Service includes a recurring monthly fee or set-up fee, the first month’s fee and set-up fee will be charged at execution of this Agreement; such fees secure the Customer’s place in the activation queue and are non-refundable. Upon activation, subsequent monthly fees will be charged in accordance with Section 8. Service Provider shall notify Customer when the Service becomes active and use commercially reasonable efforts to minimize onboarding delays.

2. Customer Data

To provide the Services, Service Provider utilizes proprietary software (the “Service Provider System”), which requires access to the data and information (the “Customer Data”) contained on all of Customer’s computer systems and records, including on-location and cloud-hosted systems (the “Customer Systems”). Customer agrees to provide Service Provider, during the term, with (i) unfettered administrator-level or comparable access to the Customer Systems; and (ii) such Customer Data as may be requested from time to time. Customer represents and warrants that it has the right to grant such access and permit use of Customer Data as reasonably necessary to provide the Services. Service Provider shall use commercially reasonable efforts to maintain the confidentiality of Customer Data not generally available to the public. The Setup Fee will not be refunded if Customer does not provide the proper level of access to the Customer Systems.

3. Personally Identifiable Information

The parties acknowledge that Customer Data may include information that identifies individuals and may be protected under privacy laws (“PII”). Customer represents and warrants that it has secured all authorizations and consents necessary to provide PII to Service Provider. Service Provider’s use and/or disclosure of PII is subject to Service Provider’s Privacy Policy, as may be updated from time to time.

4. Communications with OTAs

As part of the Services, Service Provider will interact and communicate with online travel agencies (“OTAs”) on behalf of Customer, which may involve requesting and receiving certain OTA Payments due to Customer and reconciling OTA Commissions. Customer authorizes Service Provider to act as Customer’s agent for the limited purpose of communicating with OTAs, requesting and collecting OTA Virtual Cards, OTA Virtual Card Information, and/or OTA Payments, and causing OTAs to adjust OTA Commissions. Customer agrees to provide all access, assistance, and authorizations necessary for Service Provider to do so.

5. OTA Commission Dispute Services

Service Provider will use the Service Provider System to (i) analyze Customer Data and reconcile OTA Commissions, identifying amounts overcharged (and possibly undercharged) by OTAs; and (ii) dispute such overcharges with each applicable OTA. These Services are provided on a continuous basis, monitoring for OTA Commission discrepancies. Service Provider will not dispute any overpayments already disputed by Customer (a “Customer-Initiated Dispute”), and no Fees will be charged for such disputes. Service Provider will use commercially reasonable efforts to delay a minimum of 72 hours after guest check-out, no-show, or cancellation before performing these Services, to allow time to determine chargeability. However, between OTA invoice release and the dispute deadline there is no delay, and the Services will be performed immediately. Service Provider reserves the right to adjust this reconciliation timing with prior notice.

6. OTA Payments

Service Provider will endeavor to identify and/or recover OTA Payments from OTAs on Customer’s behalf. OTA Payments are in the form of virtual credit cards issued by OTAs (“OTA Virtual Cards”), including the card number, expiration date, and amount (“OTA Virtual Card Information”). Service Provider will provide recovery by one of the following methods, as selected by Customer: (1) Service-Provider Recovery; (2) OTA Virtual Card Identification; or (3) Software-Based Recovery.

6.1 Service-Provider Recovery Services

Service Provider may collect OTA Payments directly from OTAs and remit them, less Fees, Third-Party Expenses, and other amounts due. Service Provider shall not initiate collection until at least thirty (30) calendar days after the guest’s check-out, cancellation, or no-show date. Prior to remittance, Customer shall provide accurate bank account information and W-9 information. Customer is solely responsible for the accuracy of its bank information; Service Provider has no obligation to verify it and no liability for payments not reaching Customer’s account due to inaccurate or unauthorized information. Remittances are made monthly, unless below the bank’s minimum transfer amount, in which case the balance carries to the following month.

6.2 OTA Virtual Card Identification Services

Service Provider will secure OTA Virtual Card Information and provide it to Customer so Customer can recover OTA Payments through its own systems and merchant processing. Service Provider shall initiate identification no sooner than seven (7) calendar days after the guest’s check-out, cancellation, or no-show date. Customer acknowledges that upon delivery of OTA Virtual Card Information — regardless of whether Customer charges or collects the payment — Customer owes Service Provider the fee set forth in the Order Form. This fee is earned upon identification and delivery and is not contingent on recovery.

6.3 Software-Based Recovery Services

Service Provider will recover OTA Payments by processing charges directly through Customer’s internal software (PMS, payment gateway, or merchant platforms), provided Customer grants the necessary access. Service Provider shall not initiate processing until at least seven (7) calendar days after the relevant date. Customer agrees to maintain all required credentials and configurations. Service Provider is not liable for delays or failures due to inaccurate, incomplete, or revoked access. Service Provider is entitled to collect Fees and Third-Party Expenses for each OTA Payment processed, regardless of whether it is ultimately settled, reversed, or rejected; such Fees are earned upon submission of the charge attempt.

7. Business Analytic Services

If set forth in the Order Form, Service Provider will provide analysis of Customer’s business-related information (the “Business Analytics Services”). These rely on Customer Data, and Service Provider is not responsible for its quality, integrity, accuracy, or completeness, and disclaims liability based on errors or inaccuracies in the Customer Data.

8. Fees

8.1 Setup Fee

Customer shall pay the one-time nonrefundable setup fee on the Order Form (the “Setup Fee”), which covers initial work necessary to access Customer’s property management system (PMS). If Customer changes its PMS during the term, an additional Setup Fee applies.

8.2 Monthly Fees

As consideration for the Services, Service Provider receives the fees on the Order Form (with the Setup Fee, the “Fees”). Service Provider is entitled to all Fees and Third-Party Expenses regardless of whether Customer reduces or terminates access to the Customer Systems during the applicable period.

8.3 Third-Party Expenses

Service Provider is charged credit card and bank fees by third parties (“Third-Party Expenses”). In addition to Fees, Service Provider is entitled to reimbursement for all such Third-Party Expenses, charged without markup.

8.4 Invoices and Payments

Service Provider issues monthly invoices and may retain Fees, Third-Party Expenses, and other amounts due from any OTA Payments recovered before remitting them. For amounts not withheld, Service Provider will charge Customer’s payment method on file, which Customer authorizes. If no valid payment method is on file, Customer shall pay within fifteen (15) days of the invoice. Past-due amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. Customer is responsible for collection costs, including reasonable attorneys’ fees. Service Provider may suspend Services for non-payment until paid in full. Disputing card charges for services already rendered, or within 30 days of a written cancel notice, is not allowed; a $50 fee per occurrence applies to disputes of legitimate charges.

8.5 Early Termination Fee

If the Term is greater than month-to-month, Customer may be subject to an Early Termination Fee as described in Section 9.

9. Term and Termination

This Agreement commences when Customer executes it. The Term is stated on the Order Form and is either month-to-month or greater than month-to-month.

9.1 Month-to-Month Term

Either Party may terminate (i) for any or no reason on thirty (30) days’ written notice; (ii) for an uncured breach within ten (10) days of written notice; or (iii) immediately upon insolvency or a voluntary bankruptcy petition.

9.2 Greater Than Month-to-Month Term

Any termination by Customer before the end of the Term is subject to an Early Termination Fee based on the “Average Monthly Invoice Amount” (total Fees paid in the prior twelve months divided by the number of invoiced months). The Early Termination Fee is the greater of $1,000 or the Average Monthly Invoice Amount multiplied by the number of months remaining. Service Provider may terminate (i) on thirty (30) days’ notice; (ii) for an uncured breach; or (iii) immediately upon insolvency/bankruptcy. Customer may terminate without the Early Termination Fee for Service Provider’s uncured breach or upon Service Provider’s insolvency/bankruptcy.

9.3 Auto-Renew

For Terms greater than month-to-month, the Agreement automatically renews for successive Terms unless Customer provides written notice thirty (30) days prior to the end of the Term. Upon termination, Service Provider’s only remaining obligation is to remit recovered OTA Payments, less Fees, Third-Party Expenses, and other amounts due. This Agreement automatically transfers to a new owner upon sale or change in ownership; it is Customer’s sole obligation to ensure proper transfer.

10. Warranty Disclaimer

SERVICE PROVIDER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE SERVICES, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, WHETHER EXPRESS OR IMPLIED. ALL WARRANTIES ARE EXPRESSLY DISCLAIMED.

10.1 Accuracy Guarantee — Conditions and Limitations

For Services that include an explicit accuracy guarantee specified in the Order Form: (a) the guarantee is contingent on Service Provider having uninterrupted, continuous access to all necessary platforms, systems, data sources, and Customer Systems; any loss or interruption of access voids the guarantee for the affected period; and (b) Service Provider’s liability under any such guarantee is limited to the actual Fees paid for the specific Service during the calendar month in which the claim arose.

11. Limitation of Liability

To the fullest extent permitted by law, Service Provider’s maximum liability under this Agreement shall not exceed the Fees actually received during the twelve (12) months immediately preceding the event giving rise to liability. In no event shall Service Provider be liable for any special, indirect, consequential, or punitive damages.

12. Indemnity

Customer shall indemnify, defend, and hold harmless Service Provider, its affiliates, and their respective members, managers, shareholders, partners, officers, directors, employees, agents, successors, and assigns from all claims, judgments, fines, costs, expenses (including attorneys’ fees), and liabilities arising from (i) Service Provider’s provision of Services, including claims arising from its own negligence; (ii) Customer’s breach of its obligations or representations; (iii) negligence or willful misconduct in Customer’s use of the Services; or (iv) Customer’s violation of applicable law.

13. Relationship of the Parties

Subject to Section 4, Service Provider provides Services as an independent contractor. There is no partnership, joint venture, employer/employee, or similar relationship between the Parties.

14. Force Majeure

Service Provider shall not be liable if it is unable to provide Services due to a natural disaster, war, insurrection, epidemic, pandemic, government restrictions, strikes, communication line failures, or similar circumstances outside its control. During such an event, Service Provider’s obligations are suspended for its duration.

15. Governing Law & Venue

This Agreement is governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws principles. All lawsuits shall be commenced only in the Court of Common Pleas for Montgomery County, Pennsylvania, or the United States District Court for the Eastern District of Pennsylvania, which shall be the exclusive venue, and the Parties consent to such jurisdiction.

16. Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, SERVICE PROVIDER AND CUSTOMER EACH WAIVE THEIR RIGHT TO A JURY TRIAL IN ANY LITIGATION ARISING FROM OR RELATED TO THIS AGREEMENT.

17. Assignment

Customer may not transfer any rights or delegate any obligations without Service Provider’s prior written consent. Any purported assignment in violation of this Section is void. This Agreement binds and benefits the Parties and their successors and permitted assigns.

18. No Third-Party Beneficiaries

This Agreement is intended for the benefit of the Parties and their successors and permitted assigns, and may not be enforced by any other party except as set forth herein.

19. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.

20. Entire Agreement; Counterparts

This Agreement contains the entire agreement between the Parties and supersedes all prior discussions and agreements. No amendment is binding unless in writing and signed by both Parties. This Agreement may be executed in counterparts, which together constitute one agreement.

Questions about these Terms? Contact hello@xquic.com or x·quic, 10110 Valley Forge Cir, King of Prussia, PA 19406.

Legal

Privacy Policy

This Privacy Policy applies when you use our Services. We offer you choices about the data we collect, use, and share. “Designated Countries” refers to countries in the EU, EEA, and Switzerland. This Policy applies to xquic.com and other x·quic-related sites, apps, communications, and services (“Services”), whether you are a Member or a Visitor.

x·quic (“we” or “us”) may modify this Privacy Policy. If we make material changes, we will provide notice through our Services or by other means before they become effective. Your continued use of our Services after the effective date means the collection, use, and sharing of your personal data is subject to the updated Policy.

1. Data

1.1 Data You Provide

You provide data to create an account, including your name, email address and/or mobile number, and a password. For premium Services, you provide payment and billing information.

1.2 Profile

You have choices about profile information such as education, work experience, skills, photo, and location. It is your choice whether to include personal or sensitive information and to make it public. Please do not add personal data to your profile that you would not want publicly available. You may also give us data by syncing your address book, contacts, or calendar.

1.3 Posting and Uploading

We collect personal data when you provide, post, or upload it — for example, when you fill out a form, respond to a survey, contact a seller, submit a resume, or apply for a job. If you import your address book or sync contacts/calendars, we collect that information to suggest connections and provide event information.

1.4 – 1.8 Data From Others, Content, Contacts, Partners & Related Companies

Others may post or write about you, and may sync their contacts or calendars with our Services, through which we may receive contact information about you. We may receive data (such as job title and work email) when you use the services of our customers and partners, and when you use other services provided by us or our affiliates.

1.9 – 1.11 Service Use, Cookies & Your Device/Location

We log your visits and use of our Services, including via log-ins, cookies, device information, and IP addresses. We collect data through cookies and similar technologies (e.g., pixels and ad tags) to recognize you and your devices. We receive data from your devices and networks, including the URLs you came from and go to, network and device information, and, with your opt-in, precise location.

1.12 – 1.15 Messages, Workplace, Other Sites & New Features

We collect information when you send, receive, or engage with messages, and use automatic scanning to support and protect the site. When an employer purchases a premium Service for you, they provide data about your eligibility. We receive data when you visit sites that include our ads, cookies, or plugins, or log in to others’ services with your x·quic account. As we introduce new features, we may collect new information and, where material, will notify you.

2. How We Use Your Data

We use your data to provide, support, personalize, and develop our Services. How we use it depends on which Services you use and your settings. We use data — including with automated systems and inferences — to make our Services and ads more relevant. This includes helping you connect with others, staying informed (2.1), exploring careers (2.2), productivity and scheduling (2.3), advertising (2.4–2.6), marketing (2.7), research and development (2.8), surveys (2.9), customer support (2.10), de-identified insights (2.11), and security and investigations (2.12).

Advertising

We serve tailored ads on and off our Services and offer choices regarding personalized ads, though you cannot opt out of seeing all ads. We do not share your personal data with third-party advertisers or ad networks except: (i) hashed IDs or device identifiers; (ii) with your separate permission; or (iii) data already visible to users of the Services.

3. How We Share Information

Information on your profile and content you post or social actions you take are visible to others consistent with your settings (3.1). You may link your account with others’ services (3.2). We share data across our Services and affiliated entities (3.3) and with service providers who help us operate (3.4). We may disclose data when required by law or to protect rights and safety (3.5), and as part of a sale, merger, or change in control, in which case it must continue to be used in accordance with this Policy (3.6).

4. Security

We implement safeguards such as HTTPS and monitor our systems for vulnerabilities, but cannot warrant the security of information you send us.

4.1 Cross-Border Data Transfers

We process data inside and outside the United States and rely on legally provided mechanisms to transfer data across borders. Other countries’ laws may differ from, and be less protective than, your own.

4.2 Lawful Bases for Processing

We collect and process personal data only where we have lawful bases, including consent, contract, and legitimate interests. Where we rely on consent, you may withdraw it at any time in settings; where we rely on legitimate interests, you have the right to object.

4.3 Direct Marketing

We do not currently share personal data with third parties for their direct marketing purposes without your permission. Text-messaging opt-in data and consent will not be shared with any third parties except aggregators and providers of the text-message services.

5. Data Retention & Your Rights

We generally retain your personal data as long as your account is open or as needed to provide Services, and may retain certain information in de-personalized or aggregated form.

5.1 Rights to Access and Control Your Data

You can delete data, change or correct data, object to or restrict use of data, and request access to or a copy of your personal data. Residents in the Designated Countries and other regions may have additional rights.

5.2 Account Closure

If you close your account, your personal data generally stops being visible to others within 24 hours, and we generally delete closed-account information within 30 days, except where retention is necessary to comply with legal obligations, resolve disputes, maintain security, prevent fraud, or enforce our agreements. Information you shared with others may remain visible after closure.

6. Contact Information

If you have questions or complaints, please contact us online. You can also reach us by physical mail at x·quic, 10907 Valley Forge Circle, King of Prussia, PA 19406. Residents in the Designated Countries and other regions may also have the right to contact our Data Protection Officer.

A. California Residents

Under the CCPA, California residents have rights regarding the collection, use, and sharing of their personal information. x·quic does not sell your personal information and will not do so in the future without notice and an opportunity to opt out. We do not offer financial incentives for the collection, use, or disclosure of your personal information. California residents may request to know what personal information has been collected, access it, and request deletion (subject to exceptions). To submit a request, contact support[at]xquic[dot]com. We will not discriminate against you for exercising your rights. Separately, California’s “Shine the Light” law gives residents the right to ask what personal information we share with third parties for their direct marketing purposes; we do not disclose your personal information for that purpose unless you request it.

B. Nevada Residents

Nevada law (SB 220) requires a way for Nevada consumers to opt out of the sale of certain information. x·quic does not sell your personal information as defined in Nevada law and will not do so in the future without notice and an opportunity to opt out.

C. European Residents

If you are a European resident, you have the right to access, correct, update, or delete your personal data; to object to or restrict processing; and to request portability. If we processed your information with your consent, you can withdraw it at any time without affecting prior lawful processing. You can opt out of marketing communications at any time using the “unsubscribe” link or your account settings. Personal information may be transferred, processed, and stored outside the EEA or Switzerland, including in the United States, with appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

Questions about this Policy? Contact hello@xquic.com.

Grant access

Connect x·quic to your systems.

Find your PMS, OTA, or merchant account below and follow the steps to grant x·quic access. This is how we start recovering revenue on your behalf — securely and with the minimum access needed to do the audit.

After you grant access, email lauren@xquic.com with your username, password, PMS login link, inn code, and hotel name. If your PMS isn't listed, use Other / Not Listed.

Need a hand granting access?

Our team can walk you through it live. Call us at (877) 634-8758 or email lauren@xquic.com.

Glossary

The language of hotel profit protection

Plain definitions for the terms that describe where hotel profit leaks — and how it gets recovered. Written for owners, asset managers, and operators, not for search engines.

Hotel Profit Protection

The discipline of ensuring revenue a hotel has already earned actually reaches its bank account. Profit protection is distinct from revenue management: revenue management works to bring more money in, while profit protection makes sure what came in isn't lost to commission overbilling, uncollected virtual cards, chargebacks, or billing errors before it lands. Recovered dollars carry roughly 100% flow-through to GOP, because the cost of earning them has already been paid.

Profit Leakage

Revenue a hotel legitimately earned but never collected, or paid out in error. Leakage is structural rather than accidental: it happens because reservation data, payment data, and invoice data live in systems that were never built to reconcile against each other. Common surfaces include OTA commission overbilling, expired or unposted virtual cards, unrecovered chargebacks, uncharged no-show and cancellation fees, and lodging billing errors.

Flow-Through

The share of a revenue dollar that reaches gross operating profit after variable costs. A dollar of newly booked room revenue typically flows through at roughly 30–40%, because it carries commission, labor, amenity, and housekeeping cost. A recovered dollar flows through at close to 100%, because those costs were already incurred when the stay happened. This is why recovery has a disproportionate effect on GOP relative to acquisition.

OTA Commission Overbilling

Commission charged by an online travel agency on reservations where it was not owed, or charged at a rate above contracted terms. Typical causes include commission billed on cancelled or shortened stays, on no-shows, on fraudulent bookings, on the wrong rate basis, or at a percentage that does not match the negotiated agreement. Overbilling is recoverable through dispute, but only if each invoice line is reconciled against what actually occurred at the property.

OTA Virtual Card (VCC)

A single-use prepaid card number issued by an online travel agency to pay a hotel for a prepaid reservation. Virtual cards leak when they are never charged, charged for the wrong amount, charged after the activation window closes, or expire before the front desk posts them. Because a virtual card sits outside the normal folio flow, an uncollected one produces no exception and no alert — the money is simply never collected.

Chargeback Representment

The process of contesting a disputed card transaction by submitting evidence that the charge was valid. In hospitality, representment requires assembling the folio, the reservation record, the cancellation policy the guest accepted, and proof of stay, within issuer deadlines. Hotels lose winnable chargebacks primarily because the evidence is scattered across systems and the deadline passes before it is assembled.

No-Show & Cancellation Fee Recovery

Charging the fees a hotel is contractually entitled to when a guest fails to arrive or cancels inside the penalty window. These fees are frequently left uncharged because posting them is a manual step at the front desk that competes with guest-facing work. Unlike most leakage, this is revenue the hotel is owed under terms the guest already accepted.

CLC Lodging Billing Errors

Discrepancies in billing for crew and project lodging booked through CLC and similar workforce lodging programs. Errors arise from rate mismatches, incorrect room-night counts, duplicate charges, and stays billed against the wrong authorization. Because these programs run on high volume at negotiated rates, small per-night errors compound quickly and are rarely caught by manual review.

Travel Agent Commission Leakage

Commission paid to travel agencies on bookings where it was not earned or was overstated — including commission on cancelled reservations, duplicate payments, and payments against rates that were never commissionable. Detecting it requires matching each commission claim to the reservation record and the applicable rate terms.

The Reconciliation Gap

The structural blind spot between what a hotel's PMS says happened, what the OTA extranet says happened, and what the bank says was paid. Each system is internally consistent and externally unverified. The gap is where profit leakage lives, and closing it requires matching records across all three rather than trusting any one of them.

GOPPAR

Gross Operating Profit Per Available Room. A profitability measure rather than a topline one, GOPPAR reflects what a hotel actually keeps after operating costs, which makes it the metric owners and asset managers manage against. Because recovered dollars carry near-100% flow-through, recovery moves GOPPAR far more efficiently than an equivalent amount of new revenue.

Profit Audit

A retrospective reconciliation of a hotel's own historical data across every leak surface, producing a specific dollar figure for revenue earned but not collected. An audit is diagnostic rather than predictive: it reports what already happened, using the property's own records, and requires no change to operations to perform.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

Newsroom

x·quic in the news

Partnership announcements, alliances, and company news.

Press Release

Travel Outlook, the Premier Hotel Call Center™, and x·quic™ Announce a Strategic Partnership to Maximize Hotelier Profitability

A partnership pairing reservation conversion with automated revenue recovery — protecting hotel profitability from reservation to reconciliation.

Read the release →

Press Release

OTA Savings by x·quic™ Announces Strategic Alliance With Preferred Travel Group

x·quic joins Preferred Travel Group as an Alliance Partner, bringing AI-powered OTA reconciliation to its portfolio.

Read the release →

Press Release

Docyt and x·quic Partner to Deliver Bundled Financial Services Solution for Hotel Owners and Franchisees

A bundled offering pairing Docyt’s real-time bookkeeping with x·quic OTA Savings for hotel owners and franchisees.

Read the release →

← Back to Newsroom Press Release

Travel Outlook, the Premier Hotel Call Center™, and x·quic™ Announce a Strategic Partnership to Maximize Hotelier Profitability

By Ryan Rothschild · Sep 1, 2025

A partnership pairing reservation conversion with automated revenue recovery — protecting hotel profitability from reservation to reconciliation.

Travel Outlook, the Premier Hotel Call Center™, and x·quic™, an AI-powered hotel revenue recovery solution, today announced a strategic partnership designed to help hotel owners and operators unlock additional profitability across every stage of the guest journey.

Through this partnership, hotels can now combine Travel Outlook’s industry-leading reservation services with x·quic’s automated revenue recovery platform. Together, the two companies help properties capture more direct revenue, recover hidden OTA funds, and improve overall financial performance without adding work for on-property teams.

Travel Outlook has built a reputation for converting reservation inquiries into loyal guests through highly trained reservation specialists and hospitality-first service. x·quic complements that mission by continuously auditing OTA virtual credit card payments, commissions, and other revenue opportunities that frequently go unnoticed.

“Our mission has always been to help hotels become more profitable. Travel Outlook helps hotels maximize revenue before the guest arrives. OTA Savings ensures hotels collect every dollar they’ve already earned. Together, we’re protecting profitability from reservation to reconciliation.”
Ryan NeGron · Director of Sales & Marketing, x·quic

What the partnership provides

Hotel operators gain:

Increased revenue capture through higher reservation conversion.
Automated recovery of missed OTA virtual card revenue and commission discrepancies.
AI-driven auditing that works continuously in the background.
No disruption to existing hotel operations or guest experience.
Greater profitability without increasing staffing requirements.

“As hotels continue navigating rising operating costs and labor challenges, every dollar matters. Partnering with x·quic allows us to extend even more value to our hotel partners by ensuring revenue doesn’t stop at the reservation. It follows through all the way to the bank account.”
Travel Outlook

The partnership is available immediately to hotels throughout North America.

About Travel Outlook, the Premier Hotel Call Center™

Travel Outlook is the hospitality industry’s Premier Hotel Call Center™, helping hotels increase reservations, improve guest service, and maximize direct booking opportunities through highly trained reservation specialists dedicated exclusively to hospitality.

About x·quic™

x·quic is an AI-powered revenue recovery platform that helps hotels automatically identify and recover missed OTA virtual card payments, commission discrepancies, chargebacks, cancellation fees, and other hidden revenue opportunities, allowing hotel owners to protect profits without changing their existing operations.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to Newsroom Press Release

OTA Savings by x·quic™ Announces Strategic Alliance With Preferred Travel Group

By Ryan Rothschild · May 15, 2024

x·quic joins Preferred Travel Group as an Alliance Partner, bringing AI-powered OTA reconciliation to its portfolio.

King of Prussia, Pennsylvania, May 9, 2024 — x·quic™, the leader in AI-powered online travel agent (OTA) reconciliation, is thrilled to announce its new partnership with Preferred Travel Group™ as an Alliance Partner.

About x·quic

x·quic is the financial control layer for hotels — an AI-powered reconciliation platform that recovers revenue lost to OTA commission overbilling, uncollected virtual cards, chargebacks, and billing errors. x·quic is headquartered in King of Prussia, Pennsylvania.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to Newsroom Press Release

Docyt and x·quic Partner to Deliver Bundled Financial Services Solution for Hotel Owners and Franchisees

By Ryan Rothschild · May 1, 2024

A bundled offering pairing Docyt’s real-time bookkeeping with x·quic OTA Savings for hotel owners and franchisees.

SANTA CLARA, Calif. — (BUSINESS WIRE) — Docyt, the frontrunner in AI-driven accounting automation technology, is partnering with x·quic™ on a bundled services offering that empowers hotel owners and franchisees to seamlessly integrate Docyt’s real-time bookkeeping capabilities with x·quic OTA Savings.

About x·quic

x·quic is the financial control layer for hotels — an AI-powered reconciliation platform that recovers revenue lost to OTA commission overbilling, uncollected virtual cards, chargebacks, and billing errors. x·quic is headquartered in King of Prussia, Pennsylvania.

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

Customer Stories

Real properties. Real recovered dollars.

Every figure below came out of a real audit on a real hotel’s own data — not a projection, not a model. These are the numbers our customers got back.

Customer Story

The Watergate Hotel has recovered over $100k — including commissions on fraudulent bookings

Since early 2023, x·quic has found overcharged OTA commissions and uncollected virtual cards at one of Washington’s most recognizable properties.

Read the story →

Customer Story

Hotel Californian recovered $73,412 in 11 months

A Foley Entertainment Group property closed two of the most stubborn leaks in hospitality finance — OTA virtual card recovery and commission overcharges — without adding a single step to the front desk.

Read the story →

Customer Story

Hotel Nikko San Francisco reclaimed $115,876 and 300+ hours

Over 20 months, a major San Francisco property recovered six figures in leaked revenue — and got back the equivalent of nearly two months of staff time it had been spending on manual reconciliation.

Read the story →

Customer Story

Hyatt Place Nashville Airport recovered $19,755 across two leak surfaces

$11,707 in recovered virtual cards. Over $8,000 in disputed commissions. And a reconciliation process the GM describes as finally manageable.

Read the story →

Customer Story

Fairfield Inn & Suites Athens uncovered $4,408.44 in five months

For a select-service property, the barrier to auditing revenue isn’t the payoff — it’s the effort. This owner’s total effort was granting access.

Read the story →

Customer Story

Motel 6 Belmont: “Month after month, the numbers really add up”

Recovery isn’t a one-time win. For this owner, the value shows up as a compounding line — every month, across OTA commissions and virtual cards.

Read the story →

← Back to Customer Stories Customer Story

The Watergate Hotel has recovered over $100k — including commissions on fraudulent bookings

By Ryan Rothschild · Feb 15, 2024

Since early 2023, x·quic has found overcharged OTA commissions and uncollected virtual cards at one of Washington’s most recognizable properties — and stopped it paying commission on reservations that were never real.

Two leaks, one blind spot

Overcharged OTA commissions and uncollected virtual cards are separate problems with the same root cause: no system is responsible for checking whether what was billed matches what actually happened. The OTA invoices. The hotel pays. Nobody reconciles the two against the source record, line by line, every month.

At a property with the Watergate’s booking volume, even a small error rate compounds into real money.

The fraudulent reservation problem

There’s a harder version of this issue that most hotels never catch: commissions billed on fraudulent reservations. The booking is fake, the stay never happens — but the commission still lands on the invoice, and without line-level verification it gets paid like any other.

Catching those requires reconciling every reservation against what actually occurred at the property, at a level of detail no team has time to do manually.

The result: over $100k recovered

x·quic began working with the Watergate Hotel in early 2023. Since then, the property has recovered over $100,000 through overcharged OTA commissions and uncollected virtual cards — with AI-powered reconciliation finding every instance of OTA overcharging, including commissions billed against fraudulent bookings.

“Unfortunately, we are seeing a lot of fraudulent reservations and xquic makes sure that we don’t pay the OTAs any commissions on these reservations. They really have our back.”
Jay Nelliot · Chief Financial Officer, The Watergate Hotel

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to Customer Stories Customer Story

Hotel Californian recovered $73,412 in 11 months

By Ryan Rothschild · May 21, 2025

A Foley Entertainment Group property closed two of the most stubborn leaks in hospitality finance — OTA virtual card recovery and commission overcharges — without adding a single step to the front desk.

The problem: money earned, never collected

OTA virtual cards and commission invoices are two of the hardest surfaces in hotel accounting to police. Virtual cards expire or get charged for the wrong amount. Commission invoices bill for stays that cancelled, shortened, or never happened. Both are recoverable — but only if someone reconciles every transaction against the source record, every month, without fail.

For most properties, nobody owns that job. It sits between revenue management, accounting, and the front desk, and quietly falls through.

What changed

Hotel Californian put x·quic’s AI-driven reconciliation layer on top of the systems it already ran. No replacement, no migration, no new software at the desk. x·quic pulled the source records and matched every virtual card and every commission line against what should have been charged — flagging variances before they aged out of recovery windows.

The result: $73,412 in 11 months

Over the course of just 11 months, Hotel Californian recovered $73,412. That figure came from two workstreams: recovering OTA virtual card payments that would otherwise have gone uncollected, and disputing OTA commission overcharges that had been billed in error.

None of it was new revenue. It was money the hotel had already earned — and would have written off without a verification layer catching it.

“The technology behind xquic is incredibly smart. It finds things that would normally go missed. Their ability to truly reconcile data between different systems is incredible. The numbers don’t lie. We saw real financial results immediately.”
Warren Nocon · Executive Vice President, Hotels — Foley Entertainment Group

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to Customer Stories Customer Story

Hotel Nikko San Francisco reclaimed $115,876 and 300+ hours

By Ryan Rothschild · Mar 15, 2024

Over 20 months, a major San Francisco property recovered six figures in leaked revenue — and got back the equivalent of nearly two months of staff time it had been spending on manual reconciliation.

Reconciliation is expensive twice

Manual booking reconciliation costs a hotel twice. First in the revenue that slips through when a variance goes unnoticed. Second in the hours a revenue team burns cross-checking extranet reports against the PMS and the bank — time that produces no bookings and no guest experience.

At a property the size of Hotel Nikko San Francisco, both costs scale fast.

What changed

x·quic automated the reconciliation and surfaced every finding in a secure dashboard, so the team could see what had been recovered and what was still in flight — without building the report themselves.

The result: $115,876 and 300+ hours over 20 months

Across 20 months, Hotel Nikko San Francisco reclaimed $115,876 and conserved in excess of 300 hours of labor. The dashboard turned reconciliation from a recurring manual project into a monitored, visible line the team could act on.

“I love the openness and transparency from the xquic team. The collaboration has been great and I would highly recommend them to anyone looking to audit their bookings.”
Ryan Kurasaki-Maru · Director of Revenue Management, Hotel Nikko San Francisco

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to Customer Stories Customer Story

Hyatt Place Nashville Airport recovered $19,755 across two leak surfaces

By Ryan Rothschild · Mar 15, 2024

$11,707 in recovered virtual cards. Over $8,000 in disputed commissions. And a reconciliation process the GM describes as finally manageable.

Complicated and tedious — by design

Financial reconciliation in hospitality is genuinely hard. The data lives in different systems that were never built to agree with each other, and the work of forcing them to agree is detailed, repetitive, and easy to defer when the property is busy.

Deferred reconciliation is where recovery windows close.

What changed

x·quic took over the matching — identifying and recovering lost or disputed funds across both OTA virtual cards and commission invoices, and pursuing them without the property having to drive the process.

The result: $19,755 recovered

Hyatt Place Nashville Airport realized a substantial financial recovery totaling $19,755: $11,707 from recovered virtual cards and over $8,000 from disputed commissions.

Just as importantly, a cumbersome recurring task became a manageable and efficient operation.

“Reconciliation is complicated and tedious, but xquic makes it easy.”
Ron Pye · General Manager, Hyatt Place Nashville Airport

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to Customer Stories Customer Story

Fairfield Inn & Suites Athens uncovered $4,408.44 in five months

By Ryan Rothschild · Mar 15, 2024

For a select-service property, the barrier to auditing revenue isn’t the payoff — it’s the effort. This owner’s total effort was granting access.

The real objection isn’t cost — it’s effort

Most owners believe there’s money leaking. What stops them is the assumption that finding it means a project: exports, spreadsheets, meetings, and staff time they don’t have.

For a select-service hotel, that assumed cost is usually enough to kill the idea before it starts.

What changed

The Fairfield Inn & Suites Athens-University Area granted x·quic access to the relevant systems. That was the entire lift on the property’s side. x·quic handled the reconciliation from there — no ongoing oversight, no complicated procedures, no new task for the desk.

The result: $4,408.44 in five months

The property uncovered $4,408.44 in just five months. The number matters, but the process matters more: it required no constant oversight and no complicated procedures to produce it.

“All you have to do is grant access and then you’re set. They make it so easy.”
Mamta Patel · Owner, Fairfield Inn & Suites Athens-University Area

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

← Back to Customer Stories Customer Story

Motel 6 Belmont: “Month after month, the numbers really add up”

By Ryan Rothschild · Mar 15, 2024

Recovery isn’t a one-time win. For this owner, the value shows up as a compounding line — every month, across OTA commissions and virtual cards.

The one-time-audit trap

A single audit finds what has already leaked. It doesn’t stop the next month from leaking the same way. Commission errors and virtual card gaps recur because the conditions that create them — cancellations, modifications, expirations — recur.

Recovery only compounds if the reconciliation is continuous.

What changed

With x·quic’s expertise, Motel 6 Belmont navigated the complexities of OTA commissions and virtual card recoveries on an ongoing basis, ensuring the hotel maximizes its revenue potential rather than catching leaks after the fact.

The result: sustained, compounding recovery

Owner Manny Patel points to the pattern rather than a single figure. The value isn’t one dramatic recovery — it’s a reliable monthly line that accumulates into meaningful money over time, supporting long-term financial health and stability rather than a one-off gain.

“Month after month, xquic comes through for us. The numbers really add up over time.”
Manny Patel · Owner, Motel 6 Belmont

See your own number first.

Your free 1-year Profit Audit runs all seven surfaces on your own data — no cost, no commitment, nothing to install.

One control layer.Multiple ways you stop the leak.

Virtual Card 360°

OTA Commission 360°

CLC® Secure 360°

No-Show / Cancel Fee 360°

Credit Card Chargeback 360°

Travel Agent 360°

Real recovery, across the flags you fly.

Your systems weren't built to catch this.

What operators say after the audit.

One system. Every kind of operator.

Select Service

Full Service

Management Groups, Owners & Asset Management

Made for the way management companies actually grow.

Inherit the asset, inherit the leakage

Any brand. Any hotel type.

A dedicated human, 24/7

A lightly-involved process

Step inside your dashboard.See your numbers — live.

It starts with oneconversation.

Meet x·quic on the floor.

Hotel Data Conference

The Lodging Conference

The Hospitality Show

Destination AI Summit

Tell us where to be.

We show up for owners — everywhere.

Fresh off the floor.

Where hotels lose 3–8% of revenue — and why your PMS never shows it

OTA commission overbilling: how cancelled and no-show stays inflate your invoices

Virtual card audits: the money sitting in your OTA prepaid bookings

CLC lodging billing errors are quietly draining crew-heavy hotels

Winning more chargebacks: the evidence most hotels never submit

No-show and late-cancel fees: stop writing them off at the desk

The reconciliation gap: why your PMS and extranet never agree

Travel-agent commissions: the bookings that slip through unpaid

What an enterprise-grade profit audit actually checks (all 7 surfaces)

Portfolio margin protection: one dashboard across every property

Where hotels lose 3–8% of revenue — and why your PMS never shows it

The number nobody books to a GL line

Your systems each tell a partial truth

Why it compounds quietly

What closing the gap actually looks like

See your own number first.

OTA commission overbilling: how cancelled and no-show stays inflate your invoices

The invoice is a starting position, not the final word

The four patterns we see most

Why it’s hard to catch in-house

What continuous OTA auditing recovers

See your own number first.

Virtual card audits: the money sitting in your OTA prepaid bookings

A prepaid booking is not collected revenue

Where virtual card revenue slips

Why the front desk can’t own this

What a VC audit puts back

See your own number first.

CLC lodging billing errors are quietly draining crew-heavy hotels

Crew business is steady — and quietly complex

The errors that hide in crew folios

Why it matters more than the dollar size suggests

Auditing CLC the way the contract actually pays

See your own number first.

Winning more chargebacks: the evidence most hotels never submit

Chargebacks are won on documentation, not merit

What a winning packet contains

Why the in-house process breaks down

Automating the evidence, not the guesswork

See your own number first.

No-show and late-cancel fees: stop writing them off at the desk

The policy exists; the collection doesn’t

Why it slips every single night

Consistency beats severity

Monitoring eligible fees 24/7

See your own number first.

The reconciliation gap: why your PMS and extranet never agree

Two sources of truth is one too many

The gap is an org-chart problem

Why “we check it” usually means “we spot-check it”

A reconciliation layer, not another silo

One control layer.
Multiple ways you stop the leak.

Step inside your dashboard.
See your numbers — live.

It starts with one
conversation.

Built by an AAHOA member.
For AAHOA members.

Built by hotel owners,
for hotel owners.

One platform wins
where point tools quit.

Simple. Aligned.
Profitable.

Let's find your
leak together.